Refund Policy

This Refund Policy explains how returns and refunds work for purchases of Vivareston and related items from Styxreonthiteo. Consumer rights under New Zealand law may apply in addition to this policy.

Eligibility

Refund eligibility depends on the product category, whether the item is opened, hygiene considerations, and proof of purchase. We do not guarantee a refund for change of mind in every case; where New Zealand consumer guarantees apply, we will meet those obligations.

Timeframes

Contact us promptly after delivery if there is damage, a missing item, or a defect described in our quality materials. Requests submitted outside reasonable timeframes may be declined where permitted by law.

How to request a refund

Email infocenter@styxreonthiteo.world with your order reference, a short description of the issue, and clear photos if the request relates to condition or damage.

Outcomes

Approved refunds are processed to the original payment method where possible. Processing times depend on banks and payment partners. Results may vary by individual circumstances; we do not promise a specific financial outcome beyond what is confirmed in writing.

Data handling

We process personal data provided during refund requests to verify purchases and prevent fraud, as described in our Privacy Policy.

Security

Do not send full payment card numbers by email. We will never ask for your password by email.

Contact

262 Queen Street, Auckland CBD, Auckland 1010, New Zealand.